Table of Contents
Pangolin mobile app quick tips
These items will be in your Pangolin box when it arrives
- Pangolin device (x1)
- Power adapter (x1)
- Lan cable (x1)
- Quick Setup Guide
Setting up the Pangolin for the first time
Whenever the Pangolin device is booted it will go through a security and update diagnostic process. Upon booting the Pangolin, please wait for the device LED to turn solid green, which means the device has been integrated with your network and is ready to go.
Pangolin is not working on my network
Some routers (provided by your ISP or ones you may have purchased) have built-in rudimentary security features that can conflict with the Pangolin’s security suite. This may prevent the plug and play set up of the Pangolin Device as the simple mode of the Pangolin utilizes a form of ARP spoofing.
Most routers allow the user to configure and disable these features.
We do our best to make sure Pangolin works with as many routing devices as possible. Please refer here for our most up-to-date router compatibility list.
NOTE on WiFi guest networks:
Due to the nature of how routers handle guest networks, the Pangolin will not function on the guest network of your routing device. This means any devices connected to the guest network of your router will not be protected by Pangolin's security, ad-blocking and parental control features, however if need be the router's guest network will still be functional.
For ASUS routers specifically:
Please disable the following:
List of compatible ASUS routers:
All Previous Wireless N Routers
For TP-Link Deco Mesh Routers
Please disable the following:
- Intrusion Prevention System
- Infected Device Quarantine
You may leave Malicious Content Filter on
What is Advanced DHCP Mode and why might I need to use it?
For the routers that prevent the disabling of their poorly maintained security settings, we will need to utilize Pangolin’s DHCP mode instead.
Pangolin has a built-in DHCP mode that will automatically enable itself in order to work together with your current network equipment regardless of this situation.
Are there any limitations in DHCP mode?
All functions of the Pangolin device and app will continue to work without issue. There is only one limitation: In DHCP mode, Pangolin will be unable to monitor internal network traffic. This means that internal malware might go unnoticed until it decides to use one of your devices to make contact with the Internet.
Please note that, under DHCP mode, Pangolin protects users' devices by acting as the DHCP server. Users will need to ensure their PC or Android IP Settings are set to "AUTOMATIC (DHCP)", "DHCP", or "DYNAMIC (DHCP)" in order for Pangolin settings and firewall to take effect. These settings should be on by default in most cases.
For Windows, check IP Settings:
For Android, this will be under the Advanced area of Network & Internet Options/Settings:
After changing your PC / mobile device settings, you will need to access your current router’s web configuration (see image below).
You can access this through your browser by typing in the default gateway of your router. This is usually 192.168.1.1, though this may differ depending on your router manufacturer. If it is a different IP address, then you may need to refer to your router manual to obtain it. Our example utilizes a popular ASUS gaming router, but the process should be the same regardless of brand and model.
From Settings, you will need to navigate to the “LAN” Options of your router’s web configuration:
Configure LAN IP Address to 192.168.88.1 and click apply or save setting. You may keep the Subnet Mask as 255.255.255.0 :
Once you have saved the LAN IP settings, navigate to the DHCP Server tab in your router.
Under “Enable the DHCP Server” click “no” or disable the DHCP Server.
You can then click apply to save the settings.
This is necessary so that Pangolin can take over the DHCP duties of your router.
Once the router settings have been applied, you can go ahead and connect your Pangolin device to your router via a LAN cable and Pangolin will do the rest of the work for you:
How to refresh the devices and alerts page
Our app allows you to easily refresh your list of alerts, as well as your device list. All you’ve got to do is visit either page, then swipe down on your screen until you see the refresh icon!
How to edit a device in the app
Want to manually change settings on a per-device basis? It’s simple to do.
Just tap on the “Devices” icon at the bottom of your screen, and then tap on the appropriate device name.
The first screen that this takes you to will allow you to do the following:
Block the device from the Internet. This option completely isolates the device from the network and is useful if a device is suspected to contain malware.
Allow the device to ignore all parental controls
Cause your app to trigger an alert when the device comes online
Block or allow ads and tracking (ad blocking must be set manually)
Disable security features (not recommended)
Tapping on “Edit” on the top right of your screen allows you to customize the device name, and manually choose the device type, icon, and operating system.
Creating Parental Control Rules
To create parental control rules, visit the app’s home screen by tapping “Home” on the bottom of your screen.
You’ll be able to see the parental controls icon here. Tap that to continue.
When you reach the parental controls screen, tap the plus symbol next to “Active Rules” to create a new custom rule.
You’ll be able to name it, set its start and end times, what day(s) it is active, and what websites or web categories you want to block. For example, you can choose to block all social media sites, or specifically block a site like YouTube.
After you’ve finished setting up your rules, you can then tap on “add device” near the bottom of the screen to choose which devices on your network are affected by the rules.
Once you’re done choosing them, just tap “Save” on the top right of the screen and you’re good to go!
Enabling Anti-bufferbloat and Bandwidth Controls
To enable Anti-bufferbloat and bandwidth controls, visit the app’s home screen by tapping “Home” Icon on the bottom of your screen.
You’ll be able to see the Bandwidth Prioritization icon here. Tap that to continue.
When you reach the Edit Bandwidth screen, tap the download/upload box and it will take you to the bandwidth settings screen.
Enter the maximum Download and Upload speed provided by your ISP plan. It is important that you enter the proper bandwidth allotted to you in order for bandwidth controls to work properly.
It is recommended for most users to enable our anti-bufferbloat feature. This option prevents lag spikes and latency build ups from happening within your network through our use of dedicated network algorithms.
Enabling Bandwidth Controls is advised for use in households or offices with multiple users vying for bandwidth. Do note that with bandwidth controls maximum network speed may drop to around 550 mbps on a gigabit network.
Setting bandwidth allocations
In the default allocation where bandwidth controls are enabled and 0% is allocated to all devices, Pangolin's network algorithm will automatically distribute the bandwidth evenly among devices on the network.
Setting a bandwidth allocation greater than 0% to any device will guarantee the device will be allotted the set bandwidth amount regardless of the network situation. For example, if a user were to set 10% download and upload to their laptop on a 500 mbps network, the laptop will always be able to use at least 50 mbps of download and upload speed.
- When bandwidth to a single device, we recommend allocating at least 3% to each other device on the network. This ensures all devices have an allocation of bandwidth and will always have sufficient network connection.
- Bandwidth allocation on the network is directly proportionate to the percentage set on a particular device. The higher the percentage assigned to a device, the more unused bandwidth will be allotted to that device as needed.
Once you have completed your settings and allocated your bandwidth as needed, you may tap the "Save" button to finalize and save the settings.
Adding multiple Pangolin devices on one Account
In the Pangolin app, tap the “More” Icon at the bottom of your screen.
From here, tap on “Add a Pangolin”.
Follow the on-screen instructions until you see the notification that you have successfully added another pangolin.
Controlling multiple Pangolins on one Account
Once you have added another Pangolin, under the same “More” menu, you can tap on “Manage Pangolins” in order to manage the different Pangolin devices you have deployed.
Be advised, each Pangolin has its own set of independent rules, so settings will have to be configured on each Pangolin independently.
Decommissioning a Pangolin Device from the App
In the Pangolin App, tap the “More” Icon at the bottom of your screen.
From here, tap on “Manage Pangolins”, and tap on “Super User Settings” on the next screen.
On this screen, simply tap on “Unlink Pangolin” in order to decommission a device.
Once a Pangolin has been decommissioned, a new QR code will be emailed to the user’s registered email address. This new QR code can be used in linking the decommissioned Pangolin to a different account.
Decommissioning a device is permanent. All previous settings and data will be wiped on the Pangolin device.
Updating the Pangolin
The Pangolin will automatically update itself whenever there is an update available, without interrupting your network traffic. The device's LED behavior will change based on the Pangolin's status.
Device LED behavior and meaning
LED Slow Blinking: Checking update server and Internet connection
LED Fast Blinking: Downloading new update
LED on: Device is registered and working properly
LED off: Device is updated but no user account is registered
How can I tell if my device is working and in proper condition?
Once you have registered a device, connected it to your router via the provided LAN cable, and powered it on, the device will go through a series of security checks, as designated by the blinking LED. Once the LED has stopped blinking and is solid green, the device is in proper working order. After a minute or two, the companion app will begin to fetch the details of your network directly from your Pangolin device. Once you start seeing devices appearing in the app's "Devices" page, you can begin to use the different functions of the Pangolin device.
There are no devices on my "Device" page and my Pangolin has a Solid Green LED.
Our app allows you to easily refresh your list of alerts, as well as your device list. All you’ve got to do is visit either page, then swipe down on your screen until you see the refresh icon.
Why is there no LED on the Pangolin after the boot process?
The Pangolin device will check if it is registered to a user account. An unregistered device will not have an active LED. Please register your Pangolin on our app with the unique QR code provided on your device, then restart the Pangolin.
Why is the Pangolin LED blinking fast and slow?
The Pangolin checks for firmware updates on every boot. Should an update be queued for the device, it will go through a download and update process where the LED will remain blinking the entire time. This process may take up to 18 minutes depending on the user's Internet speed.
Why is my Internet connection not working?
Please kindly check if your router has security functions that may be preventing the proper operation of the Pangolin device. Disabling the router's rudimentary security functions should allow the Pangolin to work as intended.
My Internet connection is still not working, what now?
Some ISP routers have forced security protocols that prevent simple mode on the Pangolin device. It is possible to enable the DHCP mode on the Pangolin by simply following the steps outlined in in this user manual. DHCP mode will work in all network conditions since it allows Pangolin to handle DHCP functionality.