Pangolin Store

User Manual

Table of Contents

  1. What you’ll receive in the box

  2. Setting up your Pangolin for the first time

  3. Updating the Pangolin device

  4. Pangolin is not working on my network

  5. What is Advanced DHCP Mode and why might I need it?

  6. Pangolin mobile app quick tips

    1. How to refresh the devices and alerts page

    2. How to edit a device in the app

    3. Creating parental control rules

    4. Enabling anti-bufferbloat and bandwidth controls

    5. Setting bandwidth allocations

    6. Adding and controlling multiple Pangolin devices on one account

    7. Super user: decommissioning a Pangolin

  7. Troubleshooting

  8. Frequently asked questions


These items will be in your Pangolin box when it arrives

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Setting up the Pangolin for the first time - PLEASE FOLLOW THESE STEPS FIRST

setup guide

Whenever the Pangolin device is booted it will go through a security and update diagnostic process. Upon booting the Pangolin, please wait for the device LED to turn solid green, which means the device has been integrated with your network and is ready to go.

The initial boot of a newly registered Pangolin will take around 10-15 minutes depending on the speed of your network.

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Updating the Pangolin

The Pangolin will automatically update itself whenever there is an update available, without interrupting your network traffic. The device's LED behavior will change based on the Pangolin's status.

A device update will typically take anywhere from 8-20 minutes to download, install and reboot, depending on the speed of your network. 

Device LED behavior and meaning

LED Slow Blinking: Checking update server and Internet connection
LED Fast Blinking: Downloading new update
LED on: Device is registered and working properly
LED off: Device is updated but no user account is registered

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Pangolin is not working on my network

Some routers (provided by your ISP or ones you may have purchased) have built-in rudimentary security features that can conflict with the Pangolin’s security suite. This may prevent the plug and play set up of the Pangolin Device, as the plug-and-play capability of the Pangolin utilizes a form of ARP spoofing.

Most routers allow the user to configure and disable these features.

We do our best to make sure Pangolin works with as many routing devices as possible. Please refer here for our most up-to-date router compatibility list.

BEFORE CONTINUING WITH THE STEPS BELOW:

Please check the Bandwidth Controls in your Pangolin app: if you have Bandwidth Controls ENABLED but you have NOT set your ISP plan's maximum download & upload speeds, please do so first and see if the issues you are experiencing continue.

A single Pangolin device can only be deployed on a single broadcast domain, meaning if you have multiple separate internal networks, a single Pangolin device will only be able to secure the broadcast domain it is connected to. 

Also please note that at this time Pangolin is NOT COMPATIBLE with IPv6.

If you are unable to register your email on the app, please first ensure that there are no spaces before or after the email you input and try again.

NOTE on WiFi guest networks: 

Due to the nature of how routers handle guest networks, the Pangolin will not function on the guest network of your routing device. This means any devices connected to the guest network of your router will not be protected by Pangolin's security, ad-blocking and parental control features, however if need be the router's guest network will still be functional.

For ASUS routers specifically:

Please disable the following:

List of compatible ASUS routers:

All Previous Wireless N Routers

RT-AC51U/RT-AC52U/RT-AC53U/RT-AC54U/

RT-AC55U/RT-AC56U/RT-AC58U/RT-AC59U/

RT-AC59U-V2/RT-AC66U/RT-AC66U B1/

RT-AC68U/RT-AC86U/RT-AC87U/

RT-AC1200HP/RT-AC3200/RT-AC88U/

RT-AC3100/RT-AC5300/GT-AC5300/

RT-AX56U/RT-AX58U/RT-AX88U/RT-AX92U/

RT-AX95U/GT-AX11000

For TP-Link Deco Mesh Routers

Please disable the following:

You may leave Malicious Content Filter on

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What is Advanced DHCP Mode and why might I need to use it?

For the routers that prevent the disabling of their poorly maintained security settings, we will need to utilize Pangolin’s DHCP mode instead.

Pangolin has a built-in DHCP mode that will automatically enable itself in order to work together with your current network equipment regardless of this situation.

Are there any limitations in DHCP mode?

All functions of the Pangolin device and app will continue to work without issue. There is only one limitation: In DHCP mode, Pangolin will be unable to monitor internal network traffic. This means that internal malware might go unnoticed until it decides to use one of your devices to make contact with the Internet.

Please note that, under DHCP mode, Pangolin protects users' devices by acting as the DHCP server. Users will need to ensure their PC or Android IP Settings are set to "AUTOMATIC (DHCP)", "DHCP", or "DYNAMIC (DHCP)" in order for Pangolin settings and firewall to take effect. These settings should be on by default in most cases.

For Windows, check IP Settings:

For Android, this will be under the Advanced area of Network & Internet Options/Settings:

After changing your PC / mobile device settings, you will need to access your current router’s web configuration (see image below).

You can access this through your browser by typing in the default gateway of your router. This is usually 192.168.1.1, though this may differ depending on your router manufacturer. If it is a different IP address, then you may need to refer to your router manual to obtain it. Our example utilizes a popular ASUS gaming router, but the process should be the same regardless of brand and model.

router login

From Settings, you will need to navigate to the “LAN” Options of your router’s web configuration:

Configure LAN IP Address to 192.168.1.1 and click apply or save setting. You may keep the Subnet Mask as 255.255.255.0 :

Once you have saved the LAN IP settings, navigate to the DHCP Server tab in your router.

Under “Enable the DHCP Server” click “no” or disable the DHCP Server.

You can then click apply to save the settings.

This is necessary so that Pangolin can take over the DHCP duties of your router.

Once the router settings have been applied, you can go ahead and connect your Pangolin device to your router via a LAN cable and Pangolin will do the rest of the work for you:

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How to refresh the devices and alerts page

Our app allows you to easily refresh your list of alerts, as well as your device list. All you’ve got to do is visit either page, then swipe down on your screen until you see the refresh icon!

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How to edit a device in the app

Want to manually change settings on a per-device basis? It’s simple to do.

Just tap on the “Devices” icon at the bottom of your screen, and then tap on the appropriate device name.

The first screen that this takes you to will allow you to do the following: 

Tapping on “Edit” on the top right of your screen allows you to customize the device name, and manually choose the device type, icon, and operating system.

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Creating Parental Control Rules

To create parental control rules, visit the app’s home screen by tapping “Home” on the bottom of your screen.

You’ll be able to see the parental controls icon here. Tap that to continue.

When you reach the parental controls screen, tap the plus symbol next to “Active Rules” to create a new custom rule. 

You’ll be able to name it, set its start and end times, what day(s) it is active, and what websites or web categories you want to block. For example, you can choose to block all social media sites, or specifically block a site like YouTube.

After you’ve finished setting up your rules, you can then tap on “add device” near the bottom of the screen to choose which devices on your network are affected by the rules.

Once you’re done choosing them, just tap “Save” on the top right of the screen and you’re good to go!

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What is Anti-bufferbloat?

NOTE: be sure to set your ISP plan's maximum download & upload speeds first BEFORE enabling Bandwidth Controls in order to avoid any issues with your network.

Bufferbloat occurs when there are multiple devices vying for bandwidth on the same network. For example, if you are trying to get that chicken dinner in Fortnite while some people in your household are streaming Netflix, bufferbloat may occur and cause a lag spike to happen during your gaming session. And we all know where that usually ends up.

Anti-bufferbloat makes sure that this lag spike does not occur through the utilization of SQM (Smart Queue Management). In heavy network use situations, it can tremendously improve browsing, streaming, and gaming experiences.

NOTE: we recommend enabling anti-bufferbloat only when the network is under heavy use for the best effect.

Enabling Anti-bufferbloat and Bandwidth Controls

To enable Anti-bufferbloat and bandwidth controls, visit the app’s home screen by tapping “Home” Icon on the bottom of your screen.

You’ll be able to see the Bandwidth Prioritization icon here. Tap that to continue.

When you reach the Edit Bandwidth screen, tap the download/upload box and it will take you to the bandwidth settings screen.

Enter the maximum Download and Upload speed provided by your ISP plan. It is important that you enter the proper bandwidth allotted to you in order for bandwidth controls to work properly.

It is recommended for users with heavy network use to enable our anti-bufferbloat feature. This option prevents lag spikes and latency build ups from happening within your network through the use of SQM. Anti-bufferbloat will place 30% of your network's bandwidth in reserve in order for the feature to work optimally.

Enabling Bandwidth Controls is advised for use in households or offices with multiple users vying for bandwidth. Do note that with bandwidth controls maximum network speed may drop to around 550 mbps on a gigabit network. If your network isn't currently being used heavily by multiple devices, we recommend keeping the feature turned off.

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Setting bandwidth allocations

NOTE: be sure to set your ISP plan's maximum download & upload speeds first BEFORE enabling Bandwidth Controls in order to avoid any issues with your network.

Default scenario

In the default allocation where bandwidth controls are enabled and 0% is allocated to all devices, Pangolin's network algorithm will automatically distribute the bandwidth evenly among devices on the network.

Example scenario

Setting a bandwidth allocation greater than 0% to any device will guarantee the device will be allotted the set bandwidth amount regardless of the network situation. For example, if a user were to set 10% download and upload to their laptop on a 500 mbps network, the laptop will always be able to use at least 50 mbps of download and upload speed.

Tips

Once you have completed your settings and allocated your bandwidth as needed, you may tap the "Save" button to finalize and save the settings.

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Adding multiple Pangolin devices on one Account

In the Pangolin app, tap the “More” Icon at the bottom of your screen.

From here, tap on “Add a Pangolin”.

Follow the on-screen instructions until you see the notification that you have successfully added another pangolin.

Controlling multiple Pangolins on one Account

Once you have added another Pangolin, under the same “More” menu, you can tap on “Manage Pangolins” in order to manage the different Pangolin devices you have deployed. 

Be advised, each Pangolin has its own set of independent rules, so settings will have to be configured on each Pangolin independently.

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Decommissioning a Pangolin Device from the App

In the Pangolin App, tap the “More” Icon at the bottom of your screen.

From here, tap on “Manage Pangolins”, and tap on “Super User Settings” on the next screen.

IMPORTANT: make sure the Pangolin device is ON when performing this action in order to wipe all data on the device.

On this screen, simply tap on “Unlink Pangolin” to decommission a device.

Once a Pangolin has been decommissioned, a new QR code will be emailed to the user’s registered email address. This new QR code can be used in linking the decommissioned Pangolin to a different account.

**Caution**

Decommissioning a device is permanent. All previous settings and data will be wiped on the Pangolin device.

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Troubleshooting

How can I tell if my device is working and in proper condition?

Once you have registered a device, connected it to your router via the provided LAN cable, and powered it on, the device will go through a series of security checks, as designated by the blinking LED. Once the LED has stopped blinking and is solid green, the device is in proper working order. After a minute or two, the companion app will begin to fetch the details of your network directly from your Pangolin device. Once you start seeing devices appearing in the app's "Devices" page, you can begin to use the different functions of the Pangolin device.

There are no devices on my "Device" page and my Pangolin has a Solid Green LED.

Our app allows you to easily refresh your list of alerts, as well as your device list. All you’ve got to do is visit either page, then swipe down on your screen until you see the refresh icon.

Why is there no LED on the Pangolin after the boot process?

The Pangolin device will check if it is registered to a user account. An unregistered device will not have an active LED. Please register your Pangolin  on our app with the unique QR code provided on your device, then restart the Pangolin.

Why is the Pangolin LED blinking fast and slow?

The Pangolin checks for firmware updates on every boot. Should an update be queued for the device, it will go through a download and update process where the LED will remain blinking the entire time. This process may take up to 18 minutes depending on the user's Internet speed.

Why is my Internet connection not working?

Please kindly check if your router has security functions that may be preventing the proper operation of the Pangolin device. Disabling the router's rudimentary security functions should allow the Pangolin to work as intended.

My Internet connection is still not working, what now?

Some ISP routers have forced security protocols that prevent the Pangolin from being used in its intended plug-and-play format. It is possible to enable the DHCP mode on the Pangolin by simply following the steps outlined in in this user manual. DHCP mode will work in all network conditions since it allows Pangolin to handle DHCP functionality.

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Frequently Asked Questions

Please refer to our FAQ page for more information.

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